What does the phrase “emotional intelligence in the workplace” encompass?  There are five main areas of focus that are included in most studies:

 Self-awareness – of emotions and self-worth, and confidence in one’s abilities.

 Self-regulation – of emotions, standards of honesty, and adaptability.

 Motivation – drive to achieve goals, commitment, and initiative.

 Empathy – high sense of diversity, compassion, and is driven to assist others.

 Social Skills – skills in conflict management, communication, and leadership.

Workshop Objectives:

• Define and practice the areas of emotional intelligence in the workplace.

• Identify and control your emotions.

• Successfully communicate and maintain relationships with others.

• Identify nonverbal communication and consider this information when engaging.

• Successfully execute conflict resolution and overcome other obstacles in the workplace.

• Exhibit empathy and reverence for others.

• Identify anxious and stressful emotions and better control these negative emotions.